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Integration

Five integration methods are available in the custom agent system.

Methods	Description
WhatsApp	Connect your chat agent with thousands of apps using WhatsApp
Messenger	Connect your chat agent with thousands of apps using Messenger
Zendesk	Connect your chat agent with thousands of apps using Zendesk
ZohoDesk	Connect your chat agent with thousands of apps using ZohoDesk
Salesforce	Connect your chat agent with thousands of apps using Salesforce

Table: Integration Methods Available in Unstructured Agent

integration_methods_in_the_unstructured_agent — Figure: Integration Methods in the Unstructured Agent

WhatsApp

WhatsApp Credentials	Description
Name	Enter a suitable name
Meta App ID	Add the Meta app ID
Meta App Secret	Add the Meta app secret
Verify Token	Add the verify token

Table: Required Credentials to Connect WhatsApp

Buttons	Description
Connect	Connect with WhatsApp
Cancel	Cancel the connection process
Disconnect	Disconnect WhatsApp

Table: Buttons in WhatsApp Integration

connect_to_whatsapp_pop_up — Figure: Connect to WhatsApp Popup

Figure: WhatsApp Connected

connected_whatsapp_after_clicking_forward_arrow — Figure: Connected WhatsApp After Clicking Forward Arrow

Messenger

Messenger Credentials	Description
Name	Enter a suitable name
Meta App ID	Add the Meta app ID
Meta App Secret	Add the Meta app secret
Verify Token	Add the verify token

Table: Required Credentials to Connect Messenger

Buttons	Description
Connect	Connect with Messenger
Cancel	Cancel the connection process
Disconnect	Disconnect Messenger

Table: Buttons in Messenger Integration

connect_to_messenger_pop_up — Figure: Connect to Messenger Popup

Figure: Messenger Connected

connected_messenger_after_clicking_forward_arrow — Figure: Connected Messenger After Clicking Forward Arrow